Printer goes into an endless loop with different messages after changing the toner

[Leeroy314]

after replacing the black toner the printer went into an endless loop (initialising, ready to copy, phone, warming up etc. ... and then again from the start). The printer does not accept any commands via the menu. The printer does not show any error messages. The wireless symbol light is sometimes on also.

I then replaced all toner as I assumed something was wrong with them. still does not work. Same weird loop as before.

the toner I am using is the original HP toner 117a (color)

Any chance to reset or is this an electronic problem which needs a specialist to resolve?

[Jay_G24]

Hi @Leeroy314,

Welcome to the HP Support Community

I'd like to help!

I inunderstand the printer is stuck on a loop.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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