Printer has a blue screen with error code 83C0000B. Not able to connect to printer to update.

[MicLachapelle]

Printer was working fine and now has a blue screen with error code 83C0000B. I can not connect to it to update the drivers. What is the easiest way to update?

[greenturtle]

Hi @MicLachapelle 

It is my understanding that HP teams are working diligently to address the blue screen error affecting a number HP OfficeJet Pro 9020e series printers. HP is recommending customers experiencing the error contact the customer support team for assistance at https://support.hp.com.  HP is committed to providing its customers with the highest quality printing experience.

I just escalated your case to a moderator and you should be assisted by the HP Support team.

Thanks.

[Raj_05]

Hi @MicLachapelle,

Thank you for visiting the HP community. 

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

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In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Alden4
HP Support