Printer has stopped printing double-sided

[lindawrites]

My printer ran out of paper the other day, and when I refilled the tray and started printing again, it no longer would print double-sided pages. The option to do so seems to disappeared from what I see when I hit print, and select options (which pages, etc.)

What's up with this? I can't figure it out.

[praveen196 · Accepted solution]

@lindawrites Welcome to HP Community!

I understand that you are unable to print on both side.

Make sure the Automatic Duplexing option is enabled:

Enter Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
Set the Automatic Two-Sided Duplex Accessory as installed and click OK to save the change.

Now Automatic Duplexing should become available.

If the issue still persists, please perform the Clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[lindawrites]

Problem solved with help from praveen196. The first fix worked; not sure how the duplex function got uninstalled, but I turned it on again and now all is well. THANK YOU!

[praveen196]

@lindawrites 

Thank you for the update.

We are happy to hear that the provided solutions worked for you.

In the future, if you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!