Printer in Error State, cannot update firmware

[lilincubine]

My printer started to have issues connecting with my MacBook Air. Items would get stuck in the queue, or things just wouldn't start printing. Support forums said I should update the firmware and use HP easy start. Well, the firmware updater gets stuck and says "Something is wrong with your device. Device is in error state and cannot be reflashed because of this. Resolve the problem and try again". Support forums said I should hard rest my printer, restart my computer, and reset my printing systems.  I have hard reset my printer multiple times. I have restarted my computer multiple times. I have reset my printing system multiple times.  The error message is still occurring, and not even the HP easy start app can complete its job. Please help, I need to print for my job.

[asmita6658 · Accepted solution]

Hi @lilincubine

Welcome to the HP Support Community. 

I'd suggest, connecting the printer your your Mac using a USB and then trying the firmware installation. Once the USB is connected, download and install the firmware using this link. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[lilincubine]

Spoiler

Thanks! That’s actually what I ended up doing on my own. Turns out my printer firmware was up to date. Then I tried to use HP Easy start to set up my printer, but it couldn’t connect. I rebooted my internet router and that solved it. Then I was able to add my printer again using HP Easy Start. Rebooting my router was one of the first things I did when I started having printer troubles, so I couldn’t tell you what was the magic combination in what order that fixed my issues, because I had to do everything multiple times . Thanks again for your reply.