Printer in error state.

[rjr64]

When I attempt to print I get a message saying "printer is in error state".  HP Diagnostic tool says all is OK and test prints work, so I know the printer is actually functioning.  But I cannot send a print instruction from my PC to my printer.  Help please.  

[Echo_Lake]

@rjr64

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

If your printer's status displays "Printer in error state," there may be a problem with the printer itself. Make sure the printer is turned on and connected to your PC by Wi-Fi or cable.

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, follow the next steps.

• Click on the “Windows + X”, then go to “Control Panel” and then click on “Devices and printers”.
• Then click on the “Printer”.
• If the “Printer is offline”, then it shows “Offline Message” status. check the Printer is online it shows “Ready”.
• check the HP Printer is offline, set it to online.
• Then right-click on the printer and then choose “Use Printer Online”.
• Then display should change to ready when the printer is set to online.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.