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Locked

‎03-22-2025 12:21 PM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer

I have an HP Office Jet 8010e series printer which is giving me a “Setup Incomplete” notice !

1 REPLY 1

‎03-24-2025 09:18 AM

HP Recommended

@Glen761,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

To fix the "Printer Setup Incomplete" error on your OfficeJet 8010e, please follow these steps 

 

An HP printer setup or registration fails with the HP Smart app, or the printer prints some pages then stops. A Printer Setup Incomplete message displays and the Attention or Information light might blink.

 

Update the HP Smart app

From your app store, check for and update the HP Smart app to the latest version, which can fix setup or connection issues.

Open the HP Smart app in your app store.

Microsoft Store (Windows): HP Smart (in English)

Mac App Store (macOS): HP Smart for Desktop (in English)

Google Play Store (Android): HP Smart (in English)

App Store (iOS): HP Smart (in English)

Click Update to get the last HP Smart version.

If only Open displays, the app is up to date. Continue troubleshooting.

 

Please refer to the below link for further assistance:

https://support.hp.com/us-en/document/ish_7581114-7581170-16

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Asfiya03

HP Support

 

 

Asfiya03
I am an HP Employee


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