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- Printer is always saying printing alignment page

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11-14-2018 03:19 PM - edited 11-14-2018 03:22 PM
So as soon as I installed my HP instant ink my printer has been saying printing alignment page. This page has printed a couple of times and I have aligned it but it won't quit saying printing alignment page on the screen. What can I do to make it quit saying that?
11-15-2018 05:31 PM
Welcome to the HP Forums,
We’ll be with you until it’s all sorted. 🙂
Alignment issues might occur when scanning or printing
Step 1:
Use these tips to help complete the alignment or remove the message.
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Use clean white paper: Make sure the printer is loaded with unused, clean white paper, and then retry alignment.
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Scan page if required: If your printer has a scanner, you might see instructions on the alignment page to place the page on the scanner bed and press Scan. Follow the instructions on the alignment page to complete the scan.
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Choose 'Skip' to continue printing: If the 'Alignment Unsuccessful' message cannot be resolved, and you see a Skip button, you can choose to continue printing without alignment. Print quality might be affected.
If these tips do not resolve alignment issues, continue to the next step.
Step 2:
Reset Printer: While the printer is powered ON, pull the power cord from the printer and then from the wall. After 30 seconds reconnect power to wall and printer. This will restore the printer to a known good condition (if it is possible).
No user settings are lost with a ‘hard reset’.
I need some information about your Instant Ink Subscription.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
Cheers
MathewT
I am an HP Employee