Printer is configured incorrectly or no longer exists

[Fred135]

I recently got a new router and modem for my home wifi that provides 5G as well as 2.4G.  In trying to connect my Officejet 6600 to the network I encountered problems.  I tried various things but ultimately chose to Reset Printing System.  

I then redownloaded and reinstalled the printer driver from HP Easy Start.  I've actually repeated this process several times.   

When I try to print I get "Printer is paused"  When i open the printer window and try to resume the job it says "printer is configured incorrectly or no longer exists."  

I need to know how to configure the printer correctly or get it to exist once more.  

Thank you.

[Jay_G24]

Hi @Fred135,

I'd like to help!

To assist better -

1. What is the status of the wireless light on the printer, steady or blinking?
2.  Are the printer and Mac connected to the same network?
3. What is the distance between the router and the printer?
4.  Is there antivirus software installed on your Mac?
5. Does the dual-band have different SSIDs for 2.4G and 5G networks?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Fred135]

Thank you for your response.  To answer your questions:

1.  The wireless light is on steady blue.

2.  When I'm trying to print I connect the Mac to the 2.4G network that the printer is on.  

3.  The printer is about 20' from the router as the crow flies.  It is in another room of a 900 sq ft condo.  But it is in the same location as it has been vis a vis the router for years now.  

4.  There is no antivirus software that I know of installed on the Mac.  

Everything worked fine until I reinstalled the drivers after resetting the printing system.  Now it's just configured incorrectly or doesn't exist.  

[Jay_G24 · Accepted solution]

Add the AirPrint printer to the Mac printer queue

Confirm you are using AirPrint by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign  to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

   • If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Open a document or photo, click File, and then click Print.

Keep me posted!