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‎06-18-2025 06:02 PM

HP Recommended

I have an Office Jet 9012e and have tried every support number without any help making this the worst experience. I was given this printer but when I try to set it up on the WiFi the printer is locked. I need to know how to factory reset it as it cannot set it up without this.

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1 REPLY 1

‎06-18-2025 06:23 PM

HP Recommended

Hi @Bray13 

Please follow steps from the next video to restore Wifi defaults:

>> https://www.youtube.com/watch?v=U0NJ25wWGwM&ab_channel=CopyPrintScan

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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.
@ferRX / I am a volunteer posting answers on my own time.
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