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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Emerson1
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Printer is low on paper false alarm

HP Recommended
DeskJet Plus Ink Advantage 6476
Microsoft Windows 10 (64-bit)

Since I bought and installed my HP DeskJet Plus Ink Advantage 6476 in July 2021, HP Smart keeps showing me the following message:

"The printer needs attention. The printer is low on paper. Printing cannot be completed until paper has been loaded."

 But the fact is this is not true. The paper tray is loaded with paper of excellent quality and its specs are according to HP recommendations.

Also, the paper tray and the paper wheel pullers are free of debris of any kind.

The message goes away when I open and immediately close the paper tray, but it comes back after just one print job is done. I am suspecting of a damaged paper sensor or a software bug.

My PC runs Windows 10 64 bits latest updates and HP Smart is version 131.1.242.0. The printer is under warranty.

Should I return the printer in order to avoid future worse problems?

What is the cause of this false alarm?

Any thoughts?

Thanks.

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
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@Emerson1

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

I understand you are getting this error on the printer screen. Paper jams can be real or false. The printer might report a paper jam even when there is no jam.  Let's try these steps to resolve the issue: 

  1. Automatically clear the jam
  2. Clear jammed paper from the printer
  3. Reset the printer
  4. Service the printer

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Emerson1
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Hi, Echo_Lake.

Thanks for your quick replay and forgive me for my delay.

I would like to make some points clearer, as you might have misunderstood the real issue:

  1. I´m not “getting this error on the printer screen” as you stated, because the printer HP DeskJet Plus Ink Advantage 6476 doesn´t have a screen (or display). I am getting this warning via the HP Smart app on my Windows 10 Pro computer.
  2. The issue is not about “Paper jams” as you stated. It is about a “printer is low on paper” warning via the HP Smart App, as I mentioned. I understand they are very different issues.
  3. The link you´ve mentioned is specific for a “E4 (Paper jam) error”, as stated on the very first paragraph of that link, pasted here: “During a print job, the printer stops feeding pages, the Edge lighting glows amber, an E4 error displays, and a notification displays on the HP Smart app. When you click the notification, a Paper Jam error message displays.”
  4. The situation described on the item (3) above doesn´t apply to my issue, because my printer doesn´t stop feeding pages, the Edge lighting doesn´t glow amber, an E4 error doesn´t display and a Paper Jam error message doesn’t display.
  5. Matter in fact, my printer keeps printing normally, but a message "The printer needs attention” shows up on the HP Smart app as soon as I open the app. Then, when I click on that message, a new one appears, saying “The printer is low on paper. Printing cannot be completed until paper has been loaded." There are no options on actions about this message and clicking on it doesn´t do anything. If I don´t do anything, the printer keeps printing normally. If I just open and immediately close the input-tray the message goes away but comes back after the next printing job, and the printer still printing normally.
  6. The input tray is loaded with A4 size paper of superior quality.
  7. I can’t think of other reasons for this issue besides a damaged paper sensor or an HP Smart software bug and didn’t find any solution for this over the HP Community or the internet.
  8. I´m afraid I must return my printer, which still under warranty.

Any further thoughts?

Thanks for your help.

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Echo_Lake
HP Support Agent
HP Support Agent
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@5SD79A

Thank you for remaining patient.

 

Let's try these steps to resolve the issue: 
Reset the printer: 

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: HP recommends plugging the printer directly into a wall outlet.
  6. Turn on the printer to complete the reset. If the issue persists, follow the next steps.

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

  1. Remove any paper from the paper tray.

  2. Remove any severely bent, wrinkled, or torn paper found in the stack.

  3. Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.

  4. Make sure the paper stack is even on all sides.

  5. Load the stack of paper into the paper tray.

    Examples of loading paper

  6. Close or push in the paper tray.

  7. Select the correct paper size on the printer control panel or in the printer software.

If the issue persists, service or replace your HP product. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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