Printer is not printing.

[JLippold]

Printer is not printing. When using Print and Scan Doctor it is asking for my admin password, but not not accepting my password

[Kuroi_Kenshi · Accepted solution]

Hi @JLippold,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Connection:

• Verify that the printer is connected to your computer via USB cable or Wi-Fi network.
  • Turn off the printer, unplug the power cord, wait for 30 seconds, and plug it back in. Turn on the printer again.

Update Printer Drivers:

• Visit the HP Support and Drivers page and search for your printer model.
• Download and install the latest drivers for your HP ENVY 6452e printer.

Use HP Smart App:

• Download the HP Smart app from the Microsoft Store.
• Use the app to add your printer and carry out diagnostics.

Reset Administrator Password:

• If the password for the administrator is not working, you may need to reset it.
• Go to the HP Embedded Web Server (EWS) to reset the admin password:
  • Open a web browser on a device connected to the same network as the printer.
  • Enter the printer's IP address into the browser's address bar.
  • Navigate to the Security tab to reset or change the admin password.Run HP Print and Scan Doctor in Compatibility Mode:
• Right-click the HP Print and Scan Doctor executable file.
• Select properties > Compatibility tab.
• Check the box for "Run this program in compatibility mode for" and choose Windows 10.
• Apply the settings and try running the utility again to see if the administrator password is accepted.

Check Printer Settings

• Ensure your printer is set as the default printer.
• Check that there are no pending error messages on the printer’s display screen.

Clear Print Queue:

• Open Devices and Printers on your Windows 11 PC.
• Right-click on your HP ENVY 6452e printer and select See what’s printing.
• Cancel all pending print jobs.

I hope this helps.

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Best regards,