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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Mike-Ka
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Printer is offline wit a material problem

HP Recommended
HP Color LaserJet Pro MFP M281fdw
Microsoft Windows 10 (64-bit)

Printer shows the message Material problem. All toner cartridges were set to Zero at the same time

5 REPLIES 5
Jay_G24
HP Support Agent
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Message 2 of 6
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Hi @Mike-Ka,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Try the steps in the document -10.xx and Supplies Messages

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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1Chris339
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Message 3 of 6
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I have the same problem. Same device.

The support site is always return a "500" error code so I can't download any firmware update.

 

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KrazyToad
HP Support Agent
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Message 4 of 6
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Could you try using a different browser and check if that helps

KrazyToad
I Am An HP Employee

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ccddd
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Message 5 of 6
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This is not very nice from HP. You know exactly what is happening here.

 

HP is blocking 3rd party ink cartridges again. 

You have to downgrade the Firmeware manually to avoid this problem.

 

Thx for nothing but be assured that I'll never buy a HP printer again.


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Jay_G24
HP Support Agent
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Message 6 of 6
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The error "material problem" is not a firmware error. This seems like a toner issue.

 

I recommend you reach the toner manufacturer.

 

Have a nice day!

 

Hope this helps!

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