Printer is offline wit a material problem

[Mike-Ka]

Printer shows the message Material problem. All toner cartridges were set to Zero at the same time

[Jay_G24]

Hi @Mike-Ka,

I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Try the steps in the document -10.xx and Supplies Messages

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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[1Chris339]

I have the same problem. Same device.

The support site is always return a "500" error code so I can't download any firmware update.

[KrazyToad]

Could you try using a different browser and check if that helps

[ccddd]

This is not very nice from HP. You know exactly what is happening here.

HP is blocking 3rd party ink cartridges again. 

You have to downgrade the Firmeware manually to avoid this problem.

Thx for nothing but be assured that I'll never buy a HP printer again.

[Jay_G24]

The error "material problem" is not a firmware error. This seems like a toner issue.

I recommend you reach the toner manufacturer.

Have a nice day!

Hope this helps!