Printer is stuck on hp loading screen.

[KBennett1]

For the last few months, my printer has been stuck on the hp loading screen. I unplugged it when it first did it and it worked but after a couple days it went back to the loading screen. I’ve tried unplugging it and resetting it. Nothing works. I cannot do a software update since the printer cannot turn on. I’ve tried calling for help but I’m just told to sign up for a monthly plan and buy a new printer. I don’t want a new printer, I want my printer to work again like it’s supposed to. 

[VikramTheGreat]

Hi @KBennett1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your printer remains stuck on the HP loading screen despite multiple reset attempts. Below are some troubleshooting steps you can try to resolve this issue.

Please remove the Cartridges from the Printer if possible, and try a Hard Reset. Do keep us posted to help you better

** Hard reset :
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and add the printer.
 

Please update the Firmware from the link, This will help with how to update the firmware on the printer or devices

I understand 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support