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Printer issues

HP Recommended
Asus Vivobook
Microsoft Windows 10 (64-bit)

Hi

I've been trying to connect my Envy Pro 6430 all in one printer to my laptop either wirelessly or with a cable  for 14 hours, since early this morning.   I get as far as the instruction to print Network Configuration but my laptop does not direct me to the page, so I cannot find an IP address to connect the printer even tho' the printer is listed under Printers, it's offline and won't work.

Please help.  I have tried all of the online virtual assistant options but nothing works.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Mag19, Welcome to HP Support Community!

 

Go to HP Customer Support, select your printer model, and then search for "Printing Self-Test Pages." Print a Wireless Network Test Report, and then follow any instructions on the report to troubleshoot wireless connectivity problems. For more information, go to Using a Wireless Network Test Report

 

Share the report for further assistance.

 

Meanwhile, refer to the document Connect to a Wireless HP Printer for alternate connectivity methods.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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