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‎12-30-2020 01:57 PM - edited ‎12-30-2020 02:04 PM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

I have a Brother laser printer and have struggled with this “won’t print, job stuck in queue, won’t delete” issue.  I tried one recommendation to stop the print spooler/clear stuck job/restart spooler process to no avail and was about to try other methods when I was alerted that a Windows update needed to be applied.  After applying the update, the print queue problem was solved.  Never did perform any of the other processes.  I’m a bit embarrassed I hadn’t checked that first (actually thought it was happening automatically) and it may not work for others but thought I’d share fwiw.

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2 REPLIES 2

‎12-30-2020 06:47 PM

HP Recommended

Do you have the KBxxx number by chance?

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‎12-31-2020 07:14 AM

HP Recommended

Sorry, no but perhaps these details will help:

Windows 10 Home

Version 20H2

OS Build 19042.685

Windows Feature Experience Pack 120.2212.551.0

The Microsoft support page for this release lists a number of KB articles.  However I believe my recent update (yesterday) may have included more than a patch because it took about 30 minutes (mentioned in a ZDNet article about the October/May update).  I don’t use this computer very often and it seems I may have been a few updates behind.

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