Printer keeps changing to black and white

[kbinette]

Hey there! Every time I use the print dialog box to change setting for better quality prints, my prints change to black and white. I cannot locate the grayscale option to change it back and I end up having to remove the printer and reinstall the printer, then when I go to change the settings for better prints, it switches back to black and white again. It's a vicious and frustrating cycle. 

[sandytechy20]

@kbinette 

Welcome to the HP support community.

Which operating system is installed on the computer to which this printer is connected?

[kbinette]

Windows 11 and the printer is an Officejet 3830

[sandytechy20]

@kbinette

This seems to be a drive issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Restart the PC again.

Download and install the printer using HP Smart app.

Click here to download the HP Smart app.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, click Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[kbinette]

I sent you a message.