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Locked

‎09-16-2020 01:19 PM

HP Recommended
Product: HP Officejet Pro 9015

My printer has been working fine for awhile and then suddenly locked up! Everything I try to do with the printer gives a message "This feature has been locked by the person who set up the printer" and now I can't print. Help!!!

Category:
1 REPLY 1

‎09-16-2020 04:45 PM

HP Recommended

@ts12341 I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: 

Click here to access the private message function.

 

Stand by for updates!

And have a good day.

 

Welcome to the HP Community!

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

Riddle_Decipher
I am an HP Employee


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