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macOS 12.0 Monterey

Id like to put my hp m28w printer to factory settings, like its new. Because Ive changed my internet provider and now its new password. Please, send me instructions how to solve the problem.

2 REPLIES 2
HP Recommended

Hi @markopigac 

 

1. Please reset wifi settings using steps from the next video:

>> https://www.youtube.com/watch?v=Wu0cQgvVQ0I&ab_channel=TechnologyTips

 

 

2.  Then go to System Preferences > Printers then Add the printer.

>> https://www.youtube.com/watch?v=QLNJAgwXV30&ab_channel=DustyPorter

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
In this tutorial, I will show you how to add a printer on a Mac and how to connect a network printer (wireless) and a wired printer device. Learn how to add a printer to your iPhone in this video: https://bit.ly/4eu6MaK MY SECRET WEAPON AND BEST TOOL TO GROW A YOUTUBE CHANNEL FAST Download ...
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Thanks, but my printer is not on the network connected anymore. So I want to reset my printer to factory settings, then I want to connect to network. 


I need that kind of instructions 🙂 

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