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‎07-28-2020 02:19 PM

HP Recommended
Product: Hp OfficeJet 5255

My printer states the message to remove and reinstall the cartridge, making sure it is correctly installed.

 

i did that several times and it keeps displaying the same message. The printer and cartridges worked before and a fairly new. My mom had similar issues lately with her hp printer. I did a hard reset and the same thing happens. Not sure what to do.

1 REPLY 1

‎07-31-2020 01:52 PM

HP Recommended

@ebmac, Welcome to HP Support Community!

 

If you have already performed the steps from the document  HP Printer Does not Print and Error Indicates Faulty Ink Cartridgeand the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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