Printer not connecting to Sky max hub, although it worked perfectly with Virgin

[Haysez]

have tried to connect my Photosmart 6520 to Sky max wireless hub - but fails to connect each time. Have reset to factory settings with no result

[Raj_05]

Hi @Haysez,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When a printer like the HP Photosmart 6520 fails to connect to a new router, it may be due to differences in network settings or compatibility issues. Here's a step-by-step troubleshooting guide.

Check Network Settings

• Ensure the Sky Max Hub broadcasts a 2.4GHz network. Many printers, including the Photosmart 6520, only support 2.4GHz WiFi, not 5GHz.
• If the Sky Max Hub uses a combined SSID for 2.4GHz and 5GHz, try separating them in the router settings to explicitly connect the printer to the 2.4GHz network.

Restart Devices

• Power off the printer and the Sky Max Hub, wait 1-2 minutes, and power them back on.
• Try reconnecting the printer after the router has fully restarted.

Reconnect the Printer

• On the printer's control panel:
  1. Tap Wireless Settings → Wireless Setup Wizard.
  2. Select your network (SSID) and enter the WiFi password.
• Double-check the password for accuracy, as incorrect entries are a common issue.

Check for IP Conflicts

• Access the Sky Hub’s admin settings and ensure the printer’s IP address is not conflicting with another device.
• Consider assigning a static IP to the printer.

Disable Router Security Features Temporarily

• Features like MAC filtering or Access Control might block new devices. Disable these temporarily in the Sky Hub settings to test the connection.

Update Printer Firmware

• If possible, connect the printer to another network or use a USB connection to update its firmware. Outdated firmware may cause compatibility issues with newer routers.

[Raj_05]

Advanced Router Settings

• Ensure the WPA2 encryption mode is enabled on the Sky Max Hub (compatible with the Photosmart 6520).
• Check that DHCP is enabled to assign an IP to the printer automatically.

Reset Network Settings on the Printer

• On the Photosmart 6520, reset the network settings:
  1. Go to Setup → Tools → Restore Network Defaults.
  2. After resetting, run the Wireless Setup Wizard again.

Manually Configure Printer Network Settings

• If automatic connection fails, manually enter the network name (SSID) and password:
  1. Access the printer’s network settings menu.
  2. Input the SSID and password manually.

Test Connection

• Print a Wireless Network Test Report from the printer’s control panel to diagnose issues:
  1. Go to Setup → Tools → Print Network Configuration Page.
  2. Review the results for errors or failed connection attempts.

Alternative Connection Method

• Connect the printer via WiFi Direct if your devices support it. This bypasses the Sky Hub entirely.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support