Printer not connecting to computer or wifi

[CeceF]

Hi there, Spectrum Cable was at my house and gave me a new router and now my printer no longer connects to my computer or wifi so I cannot print.

Its wireless, and the little blue light within the wifi area on the printer just keeps blinking blue.

I thought maybe un innstalling and re innstalling the printer would work, but the computer now just says no printers found and it now won't re innstall since the computer cant find the printer.

Thank you!! Truly appreciate ANY help!

[Riddle_Decipher]

@CeceF

Thank you for being a part of HP Forums. 

It'll be an honor to guide you through the steps needed to fix your concern or address your query 😉 

As I understand the printer isn't connecting to the computer or WiFi,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• Does the copier work as a stand alone device?
• Have you performed a hard reset?

While you respond to that, here's what you need to do:

Step 1: Restart the computer, printer, and router

Restart the computer, printer, and router to resolve any network or communication error states.

   NOTE:

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Disconnect the power cord from the router.

2. Turn off the printer.

3. Close all running programs on your computer, including the HP software installation window, then shut down the computer.

4. Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.

5. Turn on the printer.

6. Turn on the computer.

7. Try installing the HP software again.

   • If the printer is found during the installation, the issue is resolved.

   • If the printer is not found during the installation, continue to the next step.

HP Printers - Printer Not Found During Network Driver Setup (Windows)

HP Printers - Printer Not Found During Network Driver Setup (Mac)

(By the end of this article all the issues should be resolved)

Keep me posted,

For I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, if you don't get back to us 😉 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[CeceF]

Hi and thank you for responding. After 6 hrs of trying, I actually managed to fix it myself. After uninstalling the HP printer I turned all devices off, plugged the printer in to the computer and turned everything back on. Then I reinstalled the printer and it worked. I then unplugged it from the computer again, so I could use it wirelessly. The ink printed half pages and blotchy so I removed the cartridges and cleaned them with alcohol. Then ran the cleaner program twice. After all of this... the printer now works. Prior to all of this, I had called HP for help twice as well as tweeted them, but both calls got routed to the Philippines and I couldn’t understand the first one and the second person told me they couldn’t fix it. Not a huge fan of HP right now.

[KrazyToad]

@CeceF

Thanks for keeping us posted

It looks like you were interacting with Riddle_Decipher, but he is out for the day. I'm KrazyToad & I'm at your service. 

I understand your concerns and frustration

I have sent you a private message. Please check your private message icon in the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you