• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP LaserJet MFP M140we Printer
Microsoft Windows 11

My printer will not connect to the instant ink subscription service, and i am just trying to get something figured out. This seems to be the only way to get any customer support within the organization and I am tired of dealing with this overcomplicated process in getting my printer to be functional. 

1 REPLY 1
HP Recommended

@KGeise, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Check Printer's Internet Connection

On the printer's control panel (or via HP Smart app), go to:

Wireless Settings > Network Configuration / Status

Confirm that the printer is connected to Wi-Fi and shows an IP address.

If not:

Reconnect using the HP Smart app:

Open HP Smart > Add Printer > Set up new printer

 

Sign into HP Smart Account (This Is Required for Instant Ink)

Go to https://hpinstantink.com and log in.

If your printer isn’t listed, click “Add a Printer”.

Make sure your HP account is the one registered to Instant Ink.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.