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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Printer not connecting to instant ink

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05-17-2025 03:41 PM
My printer will not connect to the instant ink subscription service, and i am just trying to get something figured out. This seems to be the only way to get any customer support within the organization and I am tired of dealing with this overcomplicated process in getting my printer to be functional.
05-19-2025 06:08 PM
@KGeise, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Check Printer's Internet Connection
On the printer's control panel (or via HP Smart app), go to:
Wireless Settings > Network Configuration / Status
Confirm that the printer is connected to Wi-Fi and shows an IP address.
If not:
Reconnect using the HP Smart app:
Open HP Smart > Add Printer > Set up new printer
Sign into HP Smart Account (This Is Required for Instant Ink)
Go to https://hpinstantink.com and log in.
If your printer isn’t listed, click “Add a Printer”.
Make sure your HP account is the one registered to Instant Ink.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee