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‎08-26-2017 12:15 PM

HP Recommended
Product: HP Envy 5640
Operating System: Microsoft Windows 10 (64-bit)

My printer stopped working and I found that it was showing "Driver is unavailable" in Settings/Devices/Printers & Scanners. Attempted to reload driver several times both from disk and from online HP driver pack. No joy. Attempted to load Windows driver but the driver isn't compatible with my computer ("The printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers"). 

            

      Reading through the various online references to this I find that a recent Windows update has caused it and no-one has, as yet, discovered a workaround for it. Does anyone know of a workaround please? I'd so like to have my printer back.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-26-2017 01:13 PM

HP Recommended

It's solved.  Many thanks to 'Shlomi' who answered a similar problem in  "Driver problems installing ENVY5544". It worked great. Many thanks Shlomi. I gave you a thumbs up.

 

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1 REPLY 1

‎08-26-2017 01:13 PM

HP Recommended

It's solved.  Many thanks to 'Shlomi' who answered a similar problem in  "Driver problems installing ENVY5544". It worked great. Many thanks Shlomi. I gave you a thumbs up.

 

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