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‎04-06-2022 12:42 PM - last edited on ‎04-07-2022 07:21 AM by Retired

HP Recommended
Product: HP OfficeJet 4650 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have two Networks ... the printer is on one ... apparently somehow the computer thinks it is on the other.  How do you tell the computer where to find the Printer?

Category:
1 REPLY 1

‎04-11-2022 04:59 AM

HP Recommended

@SlowBrain, Welcome to the HP Support Community! I’m here to help.

 

I see you have concerns with the wireless connectivity. Tap the wireless icon on the printer screen to check the network it is connected to.

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select the network to which the computer is connected to.

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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