Printer not printing after paper jam

[Alexisw]

Hi all,

My smart tank printer will not print properly after a paper jam. It will accept printing but prints out rubbish just on the top line of the page.

I can't get any useful help from support so wondering if I should download the driver again. Dr Scan says no problems with it so useless.

[Nal_NR]

Hi @Alexisw ,

Welcome to the HP Support Community.

I'd like to help!

Update the firmware if available. 

Step 1: Check ink levels and fill ink tanks

Low ink levels can impact print quality. Refill any tanks that are low on ink.

HP recommends that you use genuine HP ink. HP cannot guarantee the quality or reliability of non-HP ink. If you do not use genuine HP ink and HP printheads, the steps in this document might not resolve print quality issues.

NOTE: 

Using non-HP ink contaminates any genuine HP ink added later. Because ink remains in the printhead when the ink is changed, the contaminated ink can remain in the system and affect print quality.

Purchase replacement ink and other supplies from the HP Store or local retailers.

1. On the control panel, touch the Ink icon  .
   Estimated ink levels display.
2. Fill any tanks that are low on ink.
3. For more information, go to Refilling Ink Tanks.

Print another page. If the print quality is unacceptable, continue to the next step. Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Alexisw]

It’s not the print quality that’s the problem, it is just printing complete rubbish. 

I’ve attached a photo.