Printer not printing in Word documents or Outlook emails

[Rossie2]

The printer will not print Word documents or Outlook emails for me. It also wont print a pdf through Chrome! It looks like the print has gone to the printer but it only prints out blank pages. I have uninstalled and reinstalled the print driver. I have made sure Windows 10 is fully up-to-date as well as Office. 

Interestingly, if I save the Word document as a pdf and Print it through  Adobe Acrobat DC in prints perfectly. Excel spreadsheet prints okay too!

Any advice from the experts please as I am totally perplexed!

[TEJ1602]

@Rossie2, Welcome to HP Support Community!

I see that you have issues with printing from certain applications, follow the steps below to isolate and resolve the issue-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing issues

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

try the Windows built-in drivers. Follow the steps below:

•   Uninstall the printer drivers. Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

Additionally, if the printer is connected wireless, follow the steps below-

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname” , then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Try printing.

Hope this helps! Keep me posted. 

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