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‎07-17-2024 05:30 PM - edited ‎07-17-2024 05:32 PM

HP Recommended
Product: HP DeskJet 4155e All-in-One Printer

Printer: HP DeskJet 4100 all-in-one

Operating System: Windows 11

 

I just changed cartridges and now the printer doesn't print. Everything else works. Paper is fine. Printer levels as detected by HP Smart are fine. Paper comes through just fine - but with nothing on it. 

Everything seems to be working. Printer is detected by my computer.

Can anyone help - do I need to download new drivers?

I use a USB cable as wireless printing is not supported in my home. Just saying. But I can download firmware if necessary.

Thanks in advance.

Category:
3 REPLIES 3

‎07-18-2024 01:21 PM

HP Recommended

Hello @Dianamoon , how are you ?

 

This model does not have a driver for Windows 11, just the same Microsoft installation below:

 

https://support.hp.com/lv-en/document/ish_2224996-1993298-16

 

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‎07-18-2024 06:18 PM

HP Recommended

Thanks. I think I figured out the problem: the cartridges are old and the ink is dry. I tried to moisten them up & it worked a bit but not really. 

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‎07-19-2024 06:02 AM

HP Recommended

Hello @Dianamoon 

 

Glad we at least managed to make it work.

If you want to close the topic as solved, others will use these tips as future searches

 

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