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‎04-12-2023 08:53 AM

HP Recommended
Product: HP Smart Tank 670 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

USB connected printer in frequent use now not recognized by Win (no driver) nor HP Smart. Scan still seems to work.  Pls advise.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2023 12:17 AM

HP Recommended

Hi @Sm-Tank670-DP,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Try uninstalling the HP smart app and reinstalling it. And follow the steps from this document.

You may also refer to this document for further assistance. 

 

Update the firmware

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎04-15-2023 12:17 AM

HP Recommended

Hi @Sm-Tank670-DP,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Try uninstalling the HP smart app and reinstalling it. And follow the steps from this document.

You may also refer to this document for further assistance. 

 

Update the firmware

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎04-15-2023 03:13 AM

HP Recommended

Hi Elohi_NR, 

Thx for the advice.

 

Did try to remove & reinstall HP Smart but still could not find the (usb-connected) printer which I could successfully scan with. (My experience w/ HP Smart is that it rarely helps.)

However, the problem has now been solved after running "print & scan doctor". I have resumed printing as before. 

in any case, thanks again. 

Was this reply helpful? Yes No

‎04-17-2023 08:25 PM

HP Recommended

Hi @Sm-Tank670-DP ,

 

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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