Printer not recognized by Windows 10 64 bits

[Malini1]

Until a month back, printer HP LaserJet P1008 used to resent when system is booted/rebooted. Now it is not resetting.

Even the test page is not getting printed.

Driver has been reinstalled.

In Windows Printers and Devices, printer has ben removed and reinstalled.

Even then printer is not printing

[Raj_05]

Hi @Malini1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP LaserJet P1008 printer is not being recognized by Windows 10 64-bit and is not resetting or printing, there are several troubleshooting steps you can try.

Check Printer Connection:

• Ensure the printer is properly connected to your computer via USB.
• Try using a different USB port on your computer.
• If available, try using a different USB cable.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about a minute, then plug it back in and turn it on.

Run the Printer Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select Additional troubleshooters.
• Click on Printer and then Run the troubleshooter.

Update Printer Drivers:

• Visit the HP Support website and download the latest drivers for your HP LaserJet P1008.
• Install the latest drivers and restart your computer.

Check Windows Update:

• Ensure that Windows 10 is fully updated. Sometimes printer issues can be resolved by installing the latest Windows updates.
• Go to Settings > Update & Security > Windows Update and check for updates.

Reset the Print Spooler Service:

• Press Windows + R, type services.msc, and press Enter.
• Scroll down and find the Print Spooler service.
• Right-click on it and select Stop.
• Go to C:\Windows\System32\spool\PRINTERS and delete all files in the folder.
• Go back to the Print Spooler service, right-click on it, and select Start.

Check Printer Settings:

• Go to Control Panel > Devices and Printers.
• Right-click on your HP LaserJet P1008 and select Printer Properties.
• Go to the Ports tab and ensure the correct port is selected.
• Go to the Advanced tab and ensure that the correct driver is selected.

Reinstall the Printer:

• Go to Control Panel > Devices and Printers.
• Right-click on the HP LaserJet P1008 and select Remove device.
• Unplug the printer from your computer.
• Restart your computer.
• Plug the printer back in and let Windows automatically detect and install the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support