Printer not responding to commands from laptop

[Caudies]

My hp envy 6032e not responding to print commands from my laptop. Have installed new HP ink cartridges and unplugged and re started both devices

[VikramTheGreat]

Hi @Caudies,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the info. If your HP ENVY 6032e isn’t responding to print commands from your laptop even after installing new ink and restarting both devices, the issue likely lies in communication or driver configuration, not the cartridges.

Here’s what I would recommend to get your printer responding again:

1. Check Connection Type (Wi-Fi or USB)

• If using Wi-Fi, confirm the printer is connected to the same network as your laptop:
  • On the printer, press the Information button (ⓘ) to print a Network Configuration Page.
  • Look for the Wi-Fi status and IP address.
• If using USB, ensure the cable is firmly connected and not damaged.

2. Set Printer as Default & Online (Windows)

1. Open Control Panel > Devices and Printers
2. Right-click on HP ENVY 6032e
3. Select:
   • ✅Set as default printer
   • ✅See what’s printing > Printer > make sure "Use Printer Offline" is unchecked

3. Reinstall HP Smart and Drivers

1. Uninstall HP Smart and any HP 6032e drivers
   • Settings > Apps > HP Smart > Uninstall
2. Restart your computer
3. Download the latest software from HP: HP ENVY 6032e All-in-One Printer | HP® Support
4. Reinstall and set up your printer again through HP Smart

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support