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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: Printer not running from M1 mac Monterey

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11-22-2021 01:31 PM
Welcome to the HP support community.
Could you elaborate on the issue for better understanding?
Are you getting error messages?
Sandytechy20
I am an HP Employee
11-22-2021 02:46 PM
Have a look at this thread.
HP seem to ignoring the issue! The installer is unable to be used on Mac OS 12.01. There is a fix there, but hopefully something official will come soon.
11-27-2021 02:28 PM
I have what sounds like the same issue with an LaserJet Pro M281fdw and a MacBook Pro (2021) with the M1 chip. The printer installs using the Mac System Preferences utility, but then will not consistently print. For example, it will not print a web page, but if I print to PDF it will print that format. Similarly, if I open up an older document with our logo in the header it will not print. But if I delete that graphic, it prints fine.
The issue is that the printer is on a network and I am not always near it when trying to print. Often times i don't know what happened until I go for a walk, which is an unfortunate waste of time.
I tried the terminal code listed on the above link, but that did not help. I called Apple and got an advisor who was most unhelpful (which is very unusual in my experience). That person said the problem was not with the computer, but with the printer. HP won't help unless I want to pay for out of warranty phone support (the printer is 3 years old).
The generic print driver is OK, but is missing important features like envelope printing.
Any guidance would be greatly appreciated.