Printer not showing in my account but works fine in the HP Smart app

[Thom_X]

My printer (wired LAN connection) is found, set up and works flawlessly in the HP Smart application (both from desktop and mobile). However, it doesn't show up in my HP Smart account and I am not able to sign up for Instant Ink either. Tried to update firmware, reinstall HP Smart and reboot everything, without any success.

[Irfan_06]

Hi @Thom_X,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with enrolling in Instant Ink.

Kindly refer to the steps on this link and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Thom_X]

Hi @Irwin6

I followed the instructions but did not succeed. It took me to a German site (https://start.hp.com/de/de/instantink-pre-enroll/enroll?t1=5fec8958-4f06-4b50-ab16-80dd57582b13) and it only allowed to enter a German address that I don't have (I am based in Hungary, my account is also registered in Hungary). How do I proceed?

[Irfan_06]

Hi @Thom_X,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support