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HP Photosmart D110a
Microsoft Windows 10 (64-bit)

I have recently switched out my old router to a google mesh router with 2 access points.   I have gone through the setup on the printer to connect it to my new Wi-Fi and the printer was assigned an IP address.  My desktop that's hardwired to the printer works fine.  But my laptops that connect wirelessly will not print.  They find the printer when I go to "add printer" through windows control panel.   But nothing will print.

 

When I run the wireless network test from my printer's menu screen, the printout reads "More than one access point/wireless router has been found that matches your network name (SSID).  If this is not intended, your HP printer may connect to the wrong wireless network.  If you change your network name, you will need to configure the SSID on all wireless devices to match your new network SSID.**

 

**-Warning: Condition may cause network issues

 

Please let me know if there is a workaround for this.  I don't see why I should have to buy a new printer just because I bought a new router.

 

Thanks!

1 REPLY 1
HP Recommended

@neidjt06, Welcome to HP Support Community!
 

Refer to the document Connect to a Wireless HP Printer for alternate connectivity methods.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.