Printer not working since Mac Pro updated to Catalina 10.15

[kjarlo]

I thought you were HP support.  

[kjarlo]

I thought others were having the same issue.  So it seems to be a Catalina issue.  Mac is dragging their feet!

[Kumar0307]

@rogerisl8, @kjarlo

HP Easy Scan is not yet supported by 10.15 Catalina. Instead, you may use Apple Image Capture. A compatible version of HP Easy Scan should be released soon.

Refer to this document for more info.

Apple Image Capture comes with macOS and OS X and provides a quick and simple way to scan.

1. Place the document or photo print side down on the scanner glass, and then close the scanner lid.

   If your printer has an automatic document feeder (ADF), use it to scan multiple page documents at one time.

      CAUTION: Do not load photos in the ADF.

2. Open Finder , and then click Go in the top menu bar.

3. Click Applications, and then double-click Image Capture.

4. Click your printer name in the Devices or Shared list.

   NOTE: If a Software for this device is not installed message displays after you select your printer, click Install, and then follow the instructions to complete the installation.

5. Click Show Details at the bottom of the screen.

   A preview of the scan displays, and then change any of the following settings:

   • Scan Mode: Select the scanning bed or automatic document feeder.

   • Kind: Set scan as color, black and white, or optimized for text only documents.

   • Resolution: Higher resolution produces better quality images by using more dots (pixels) per inch. Higher resolution increases the file size of the scan. Use a higher resolution for scans with graphics or items that require the best detail. If you are scanning black and white text, higher resolution is not necessary.

   • Size: Use a standard paper size or select the Use Custom Size option.

   • Scan to: Select the folder you want scans to save to or use the Mail option to attach the scan to an Apple Mail email message.

   • Name: Type a name for the saved scan file.

   • Format: Select the file type for the scan.

     NOTE: To save multiple page documents or multiple images into a single file, select the PDF or TIFF format, and then select the box next to Combine into single document. This feature is only available with these formats.

   • Image Correction: Click the pop-up menu, and then select Manual to display color change options such as brightness and saturation.

6. Click Scan.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[tashthomp]

This is NOT an easy way to scan...can't use the auto feed so for more than one page it is a real pain!   Can't HP just get the software right for the mac update???    all at once i HATE this printer scanner all in one:( 

[JulieB4]

Same problems with HP Envy 5530!  Yes I have restarted, rebooted, un installed, danced a jig....nothing works!  I cant even download HP Easy Start something or other !  Apple help us!

[Kumar0307]

@tashthomp, @JulieB4

HP Easy Scan is not yet compatible with macOS 10.15 Catalina. I suggest using HP Smart app or Apple Image capture to scan from your MAC. Kindly refer to this document to know how. HP is working with Apple to release an updated version soon.

Refer to this document for more info.

Keep me posted for any other assistance.

[unhappyuser3]

I have the same problems with HP Envy 5541 done all suggested solutions . Printer takes forever and then :fails to connect". . HP easy start does not connect. This is appalling service whether it's HP or Apple's fault

[Kumar0307]

@unhappyuser3

HP Easy Scan is currently not fully compatible with macOS Catalina. We're actively working to restore complete functionality. Kindly use Apple Image Capture for scanning purposes. You may use AirPrint driver to install the printer on the MAC for printing.

Note: Refer to the documents attached in my previous post.

Keep me posted for any other assistance.

[unhappyuser3]

Where do I get this AirPrint driver?

[Kumar0307]

@unhappyuser3

Please ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Keep me posted for any other assistance.