Printer offline issue.

[YARRUMMOT]

I have tried all the reboots, reinstalls etc. as advised by the HP support team. My printer still shows as offline even though the blue light is on solid. I have to restart the printer each time. It has been suggested that the printer should be within 10 feet of the router. This is not practical for me and I don't see why this should be the case. Does anyone have any other suggestions? I'd be grateful for any advice. Thanks in advance. Tom.

[Dragon-Fur]

@YARRUMMOT 

Welcome to the HP Community --

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@YARRUMMOT wrote:

• I have tried all the reboots, reinstalls etc. as advised by the HP support team.
• My printer still shows as offline even though the blue light is on solid.
• I have to restart the printer each time.
• It has been suggested that the printer should be within 10 feet of the router.
• This is not practical for me and I don't see why this should be the case.
• Does anyone have any other suggestions?
• I'd be grateful for any advice. Thanks in advance. Tom.

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Product / Printer Model:  ?

Operating System:  ?

Software / Application:  ?

Connection Type: Wireless

Content / File Type:  ?

Paper Size / Type: ?

Job type:  Printer Offline

Advice that includes moving the printer and router closer to each other is likely intended to alleviate problems with obstacles that prevent a decent signal or a weak, outdated, old, or poorly placed router. 

"Too far apart" is a thing -- ten feet is pretty close for a healthy and properly configured network.  Fifty feet, on the other hand, is far enough away that you need to make sure obstacles are minimized and the router is robust, properly placed, and configured properly. 

Moving the devices closer will not prevent issues or help resolve router or wireless configuration problems, limitations (some printers only support one band / frequency), or network type (mesh).

In general, assigning a printer its own manual / static IP address can help stabilize a wireless connection that is not already plagued with other issues (distance, obstacles, router problems).

Windows?  Changing the connection type to TCP/IP might help.

The following is offered FYI --

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-- Offline --

Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

And

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

AND

Wireless Troubleshooting

Switch Off VPN –

and

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

If the printer is on a 2.4 GHz Wi-Fi connection and frequently disconnects, make sure Wi-Fi Direct is enabled.

Relevant to

 HP Tango, OfficeJet 8010, Pro 8020, 8030, 9010, 9020 Printers - Printer Frequently Disconnects from ...

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Method – Windows - Add printer using TCP/IP

Please try adding the printer using the printer’s IP address

Find the IP Address of the printer on the Printer Control / Display Panel (touch Wireless button)

Control Panel > icon view Devices and Printers

Click in the top ribbon, Add a Printer

Wait till the menu starts…
Select / Click The printer that I want isn’t listed
Select / Click Add a printer using a TCP/IP address or hostname

Select / Click Next
Device Type > Select in Drop-Down Menu: TCP/IP Device

Hostname or IP Address > Enter the IP Address of the printer

(Skip Port Name)

Select / Click Next

Complete any additional information

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Method – Windows - Create TCP IP port (InkJet Printer) - Change connection type

Method - Create / Change-to TCP/IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Next,

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printer Properties

OR (older versions of Windows)
Control Panel > icon view > Devices and Printers > Right-Click the printer > Left-Click Printer Properties

Tab Ports
Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions
Type in the correct IP address for the printer

Example - How-to “Create TCP Port” Contributed by greenturtle

Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

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Wi-Fi Direct

IF you do not need Internet / Web Services (for example, for Instant Ink, HP+, or Cloud)

and

If your printer supports the option (most do so)

Consider / Try

Connect your printer and your device using Wi-Fi Direct.

Wi-Fi Direct is a no-router wireless connection between your device and your printer.

Most printer user guides includes a section that explains Wi-Fi Direct.

and / or

HP printer setup (Wi-Fi Direct)

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

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