Printer offline, looking for new driver or other assistance.

[Iraptured]

Hello;

My HP Officejet 4630 series keeps stating/showing that it's offline whenever I try to print something.  I ran the HP Doc scan via the app I have & it states that it's online.  

Please advise & Thx in advance.

[Dragon-Fur]

@Iraptured 

Welcome to the HP Community --

The only "newer" driver is the installation package that has had the embedded OCR software removed.

Should you have a slightly older version of the install package, use that when / if you want to reinstall your printer software.

Reference - Windows

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers 

General Instructions - Reinstall printer software

Completely uninstall the printer software from the computer > Programs and Features

Restart the computer and sign in.

Download/ Save / Install a fresh copy of the Full Feature Software / full driver printer software

Restart the computer and sign in.

================================

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

AND

Troubleshoot a Wi-Fi connection to an HP printer 

================================

Printer Connection  - TCP/IP -

Try / Consider

Connect the printer using TCP/IP or change the connection type to TCP/IP

-------------------- --------------------

Method – Add printer using TCP/IP

Please try adding the printer using the printer’s IP address

Find the IP Address of the printer on the Printer Control / Display Panel (touch Wireless button)

Control Panel > icon view Devices and Printers

Click in the top ribbon, Add a Printer

Wait till the menu starts…
Select / Click The printer that I want isn’t listed
Select / Click Add a printer using a TCP/IP address or hostname

Select / Click Next
Device Type > Select in Drop-Down Menu: TCP/IP Device

Hostname or IP Address > Enter the IP Address of the printer

(Skip Port Name)

Select / Click Next

Complete any additional information

-------------------- --------------------

Method - Create TCP IP port (InkJet Printer)

Method - Create / Change-to TCP/IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Next,

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printer Properties

OR
Control Panel > icon view > Devices and Printers > Right-Click the printer > Left-Click Printer Properties

Tab Ports
Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions
Type in the correct IP address for the printer

Example - How-to “Create TCP Port” Contributed by greenturtle

Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

  HP Officejet 4630 e-All-in-One Printer series

 Enter the device type and model name of your HP product

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