Printer offline when need to print only

[dillydongles]

Officejet 6950. My printer is connected to the wifi, i have tried the usual resets of the printer, PC, router. i can scan to my computer, so i know it communicates from printer to computer, but when i try to print is says printer offline. or will randomly print hours later or the next day, not sure what to do next?

[A_Gayathri]

Hi @dillydongles ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Officejet 6950 is showing as offline when you try to print, even though it is connected to the Wi-Fi and you can scan to your computer, there are a few troubleshooting steps you can try to resolve the issue:

Check Printer Connection:

• Ensure that your printer is connected to the same Wi-Fi network as your computer.
• Confirm that there are no connectivity issues with the Wi-Fi network.

Printer Status:

• Check the printer display for any error messages or notifications that might indicate the problem.
• Make sure there is enough paper in the printer tray and there are no paper jams.

Printer Queue:

• Open the print queue on your computer to see if there are any pending print jobs. Delete any stuck print jobs.
  • For Windows: Go to Control Panel > Devices and Printers, right-click on your printer, and select "See what's printing." Remove any pending jobs.
  • For Mac: Go to System Preferences > Printers & Scanners, select your printer, and click on the "Open Print Queue" button. Clear any pending jobs.

Restart Devices:

• Turn off your printer, computer, and router.
• Wait for a few minutes, then turn them back on in the following order: router, printer, and computer.

Printer Software:

• Make sure your printer drivers are up-to-date. Visit the HP website to download and install the latest drivers for your printer model.

Firewall and Antivirus Settings:

• Check if your firewall or antivirus software is blocking communication between the printer and computer. Temporarily disable them to see if it resolves the issue.

IP Address Configuration:

• Ensure that the printer has a static IP address rather than a dynamic one. This helps in maintaining a consistent connection.

Reinstall Printer:

• Remove the printer from your computer and reinstall it.
  • For Windows: Go to Control Panel > Devices and Printers, right-click on your printer, and select "Remove device." Then, reinstall the printer.
  • For Mac: Go to System Preferences > Printers & Scanners, select your printer, and click on the "-" button. Then, add the printer again.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility from the HP website. This tool can automatically diagnose and resolve printing problems.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @dillydongles, 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Gaya1239 

HP Support