Printer offline

[DK0903]

installed new black ink cartridge & now printer doesn’t work 

[Raj_05]

Hi @DK0903,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Color LaserJet Pro MFP M283fdw printer is showing offline after installing a new black ink cartridge, here are some steps you can take to troubleshoot the issue.

• Check Connections: Ensure that all cables (USB, Ethernet, or wireless) connecting the printer to your computer or network are securely plugged in.
• Restart Printer: Turn off the printer, wait for about 30 seconds, and then turn it back on. This can often resolve temporary communication issues.
• Update Printer Firmware: Check if there are any firmware updates available for your printer. Updated firmware can sometimes resolve connectivity issues and improve printer performance.
• Printer Software: Make sure that the printer software on your computer is installed correctly and up to date. Sometimes, outdated or corrupted printer drivers can cause offline issues.
• Check Printer Status on Computer: On your computer, go to the Control Panel (Windows) or System Preferences (Mac), find the Printers section, and check the printer status. If it's offline, you may be able to bring it online from there.
• Restart Computer and Router: Sometimes, restarting your computer and the wireless router (if applicable) can resolve connectivity issues between the printer and the network.
• Reset Network Settings (if applicable): If the printer is connected wirelessly, you may try resetting the network settings on the printer and reconnecting it to your network.
• Check Ink Cartridge Installation: Ensure that the new black ink cartridge is installed correctly. Open the printer cover and verify that the cartridge is securely inserted according to the printer's manual.
• Printer Troubleshooter: Use the built-in printer troubleshooter on your computer's operating system to diagnose and fix any issues automatically.

Following these steps should help you get your HP Color LaserJet Pro MFP M283fdw printer back online and functioning correctly after installing a new black ink cartridge.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support