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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Printer offline

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02-24-2020 12:37 PM
I have an HP Envy Photo 7100 All in one printer.It used to print fine.
The printer now only shows as offline and I can't print from my MAC.
I can print from an iPad or phone to the printer using the HP App. Why does it show as offline from the MAC PC? I have uninstalled it and tried to start again but it just keeps saying offline.
Any tips are much appreciated.
Solved! Go to Solution.
Accepted Solutions
02-24-2020 02:18 PM - edited 02-24-2020 02:19 PM
Please restart the printer, computer, and router for solve this problem.
- Turn the printer off, and then wait 10 seconds.
- Disconnect the printer power cord from the printer.
- Turn off the computer or the device you are trying to print from.
- Connect the printer power cord to the printer, and then turn on the printer.
- Disconnect the power cord from your wireless router, and then wait 30 seconds.
- Reconnect the power cord to the router.
NOTE: Wait until internet service is restored. Internet service is interrupted while the router is off.
- Wait at least 3 minutes, then turn on the computer.
- Try to print and try to access the printer's Embedded Web Server (EWS).
I remain at your disposal in case of need.
Best regards,
02-24-2020 12:51 PM - edited 02-24-2020 12:51 PM
Hello,
In order to palliate this incident, please proceed as follows:
- On the front panel of the printer, press the Wireless icon to retrieve the IP address of the printer.
- Launch a web page and then type this address in the address bar and Enter.
- Click the Network tab, then under Advanced Settings, and then Bonjour.
- In the Bonjour Service Name field, change the number in two brackets to Network. (already done)
- Choose 9100 Printing for Bonjour Highest Priority Service, then click Apply and then on OK.
- Delete and then add the printer from the Printer & Scanners window.
- Try to print and Scan.
In case of need, do not hesitate to contact us.
Best regards,
02-24-2020 02:11 PM
I have the printer IP address but when I type it into the web browser nothing happens.
I have tried using. safari and Chrome.
Do you need any prefix or do I just type in the IP starting with 192 straight into the web address field?
I get a message saying server where the page is located isn’t responding
02-24-2020 02:18 PM - edited 02-24-2020 02:19 PM
Please restart the printer, computer, and router for solve this problem.
- Turn the printer off, and then wait 10 seconds.
- Disconnect the printer power cord from the printer.
- Turn off the computer or the device you are trying to print from.
- Connect the printer power cord to the printer, and then turn on the printer.
- Disconnect the power cord from your wireless router, and then wait 30 seconds.
- Reconnect the power cord to the router.
NOTE: Wait until internet service is restored. Internet service is interrupted while the router is off.
- Wait at least 3 minutes, then turn on the computer.
- Try to print and try to access the printer's Embedded Web Server (EWS).
I remain at your disposal in case of need.
Best regards,