Printer online but won't print

[SLEG]

I started to print 5 pdf documents. The first printed without problem. The second printed about half and stopped. Now when I try to send the document to the printer, I check the printer and the print monitor as the document is sent. I see progress in the print queue. I hear the print head start. The print monitor displays "Printing - Connected to printer", then it displays "Printing - Waiting for job to complete" for a few second, and then the last message disappears and nothing comes out. I repeat the steps above and everything repeats but nothing comes out.

I tried to reinstall everything (go the latest software from the web site). I ran disgnostics manually from the printer screen. I was also able to print a Test print from "Diagnose & Fix" page in HP Smart.

The cartridges are all at 70% full or more. Also I tried to print from another computer and I tried printing in color and B&W.

Can you help?

Thanks in advance

[SLEG]

I also tried to print from a USB key but I get the same results.

Thanks

[Jay_G24 · Accepted solution]

Hi @SLEG,

Welcome to the HP Support Community

I'd like to help!

I understand the print job is stuck in a queue.

Try the below suggestions -

Troubleshoot print jobs stuck in the queue with your Mac.

Use HP Smart Diagnose & Fix (macOS)

On a Mac running macOS 10.14 or later, use the Diagnose & Fix feature in the HP Smart app to help fix connection issues.

Open the HP Smart app. If you do not have HP Smart, download it from HP Smart - Mac App Store, and then follow the prompts to add your printer.

Click Printers, and then select Diagnose & Fix.

On the Diagnose & Fix screen, click Start.

Wait until the analysis completes. Do not close the app to avoid interrupting the process.

On the diagnosis screen, review the results, and then click Test Print or Done.

Clear the print queue (Mac)

Close all scanning apps, and then manually clear the print queue.

Close Apple Image Capture, HP Easy Scan, and HP Scan, if they are open.

Click Finder, select Applications, click Utilities, and then double-click Terminal.

Type Cancel -a, and then press Enter.

Close the Terminal window, and then restart the computer.

Uninstall the HP print driver and add your printer with AirPrint (Mac)

Remove the print driver and software installed on your Mac, and then add the printer with AirPrint.

Download and open HP Easy Start.

From the HP Easy Start drop-down menu, click Uninstall HP Software.

Follow the instructions to uninstall all HP software.

Click the Apple icon , click System Preferences, and then click Printers & Scanners, Print and Scan, or Print and Fax.

Click the Plus sign .

Select your printer from the list.

Click the Use or Print Using field, select AirPrint from the drop-down, and then click Add.

If AirPrint is not available or you require a specific HP-only feature, go to HP Software and Driver Downloads to download the HP driver.

You may also refer to -Print jobs stuck in print queue

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[SLEG]

Hi

Thank you very much for the proposed solution. Unfortunately I am away from my home right now. I will execute the suggestion solution as soon as I return home.

If all is good, I will come back here and "accept" it.

thanks again

S

[Jay_G24]

Sounds good.:)

Keep me posted