Printer only print black and white

[Patrick132]

Since window update printer only print black and white, after reinstalling the printer worked and printed in colour, but later it reverted back again to everything black and white

[Jay_G24]

Hi @Patrick132,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping,

[Patrick132]

Details of the printer:

- HP OfficeJet Pro 8710

- FPU No: D9L-18-64003

- SNPRC-1601-01

[Jay_G24 · Accepted solution]

Try the below suggestions -

Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know-how. Try printing.

Hope this helps! Keep me posted. 

[JessikaV]

Hi, 

Check the print settings

1. In the software application that you are using to print, click the File menu.
2. Click Print. The Print dialog box opens.
3. Make sure that the name of the HP printer you are using displays in the printer Name box. If necessary, use the drop-down list to select your printer.
4. Click the Properties button. The Properties dialog box opens.
5. Check the options on the property tabs to make sure that the appropriate color options are selected.
   If there is a checkmark in the box by Print in Grayscale, click in the box to remove the checkmark, and then click OK.
6. Try printing again.

HP inkjet printers - Print in black and white 

JessikaV
HP Support Community Administrator