• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-26-2019 08:36 AM

HP Recommended

I MAY have solved the issue with my printer.   I deleted everything involved with the printer by going to the Control Panel then uninstall.  I also deleted the drivers in "run" (directions as listed in a previous post).  Since the "new" computer does not have a CD drive, I used the "old" computer that does, to copy the HP Envy 4520 CD to a USB drive.  I then went through the installation of the printer on the "new" computer using the USB stick to load the drivers.  When I checked the Printing Preferences then clicked on the Paper/Quality tab, the "color" option was there.  I printed a picture and a Word document as a test and both came out in color.   I'm hoping I won't have the non-color issue again.  

Was this reply helpful? Yes No

‎01-04-2020 05:29 AM

HP Recommended

Thanks @Me4250, I have found the disk and as I have a CD drive on my computer it was easier for me. I cleared everything down and managed to install the basic drivers from the disk and for the moment this is working 🙂

Was this reply helpful? Yes No

‎02-08-2020 11:55 AM - edited ‎02-08-2020 11:56 AM

HP Recommended

I don't have an original 4520 disk. I have finally found a solution for this problem. By searching for "4520 Color" I found the correct thread. To fix the driver for the 4520 to give a color / black and white, option you have to install the driver for a HP envy 7640 and then rename it to 4520. What an outfit HP is turning into! The solution is at: https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Envy-4520-All-In-One-does-not-print-in-co...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.