Printer prints a duplicate page every time I want to print. How do I fix this?

[GP24450]

Printer prints a duplicate page every time I want to print. How do I fix this?

[Nal_NR]

Hi @GP24450,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the Printer printing a duplicate page.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[RamGollapudi]

HP DESKJET INK ADVANTAGE ULTRA 4720. Product Number - F5S66A

[Sneha_01]

Hi @GP24450,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet Ink Advantage Ultra 4720 is printing duplicate pages every time you print, it could be due to a variety of issues related to settings, drivers, or software conflicts. Here’s a step-by-step guide to troubleshoot and resolve this problem:

**1. Check Printer Settings

Print Settings:

• Open the document you want to print and go to the Print dialog box.
• Check the print settings to ensure that you haven’t inadvertently selected options for multiple copies or duplicate pages.

Printer Preferences:

• Go to Control Panel (Windows) or System Preferences (Mac).
• Open Printers & Scanners, select your HP DeskJet 4720, and then go to Manage or Printer Properties.
• Look for the Printing Preferences tab and ensure that options for multiple copies or duplicate pages are not selected.

**2. Check for Software Issues

Reinstall Printer Drivers:

• Sometimes, reinstalling the printer drivers can resolve issues. Visit the HP Support website and download the latest drivers for your model.
• Uninstall the current printer driver from your computer, restart your computer, and then install the new driver.

Update Printer Software:

• Ensure that the HP software (like HP Smart) is up to date. Outdated software can sometimes cause printing issues.

**3. Inspect the Print Queue

• Clear Print Queue:
  • Open Printers & Scanners on your computer.
  • Select your HP DeskJet 4720 and open the print queue.
  • Clear any pending print jobs that might be causing the issue.

**4. Perform a Printer Reset

• Reset the Printer:
  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds.
  • Plug the printer back in and turn it on.

**5. Check for Firmware Updates

• Update Firmware:
  • Visit the HP Support website and check if there are any firmware updates available for your printer model.
  • Follow the instructions to update the firmware if an update is available.

**6. Test with Different Documents

• Print a Test Page:
  • Try printing a test page or a different document to see if the issue persists. This can help determine if the problem is document-specific or a general issue with the printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support