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HP ENVY Inspire 7221e All-in-One Printer

When I print a document, the white space of the document is often printed in solid black colour which is unsightly and also wastes a lot of ink. What can I do to change it to normal white colour like the blank space in the original document is?

Operating system is MacOS 14.5

1 REPLY 1
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Hi @Li_Brisbane 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your printer is printing a solid black margin instead of leaving the space white, here are some steps you can take to troubleshoot and fix the issue:

1. Check Print Settings

  • When printing, check the print settings:
    • Open the print dialog from your application (like Word or Preview).
    • Look for options like Print in Grayscale or Black & White. Make sure these are unchecked.

2. Review Document Formatting

  • Ensure that there are no background colors or images set in your document that might be printing as solid black.
  • If you’re using software like Microsoft Word, check under Design > Page Color to see if a color is applied.

3. Update Printer Drivers

  • Ensure your printer drivers are up to date:
    • Go to the HP Support website and download the latest drivers for your printer model.

4. Perform a Print Quality Check

  • Use the printer’s built-in maintenance tools to run a print quality check or cleaning cycle. This can often resolve issues related to poor print quality.

5. Check for Software Updates

  • Make sure your macOS is up to date. Go to System Preferences > Software Update to check for any available updates.

6. Test with a Different Application

  • Try printing from a different application to see if the issue persists. This can help determine if it’s an issue with the specific software you’re using.

7. Reset Printing System

  • If the issue continues, you can reset the printing system:
    1. Go to System Preferences > Printers & Scanners.
    2. Right-click (or Control-click) in the printer list and select Reset Printing System.
    3. Re-add your printer and test again.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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