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‎03-29-2023 01:32 AM

HP Recommended

Had problems recently printing. Have uninstalled the 2 apps. Have installed again and message comes up saying "Update your OS to install the latest version of the HP Smart App". 

Haven't a clue where to start!

I have a Samsung Galaxy Tab A (2016).

Any help would be very much appreciated. 

Thanks 

Category:
10 people had the same question
5 REPLIES 5

‎03-31-2023 02:19 PM

HP Recommended

I'm having the same problem

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‎04-01-2023 04:14 AM

HP Recommended

Hi @KarenJ66,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (Click here for information on how to find the model number).

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc.


- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer. 

- Connection method - USB, physical LAN, or wireless?
- Error messages (if any) on the unit. 


Take care and have a great day ahead.

Rainbow23 - HP Support.
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‎04-02-2023 07:45 AM

HP Recommended

Hi, I think it maybe because of an update and my Galaxy tablet is now too old. Had it since 2017. Thanks 

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‎04-02-2023 07:47 AM

HP Recommended

Am away st present. Will send you info when I'm back after Easter. Thanks 

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‎04-02-2023 07:53 AM

HP Recommended

Alright @KarenJ66,

 

Keep us posted.

Take care and have a nice day.

Rainbow23 - HP Support.
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