Printer problem

[Steve102832]

Printer prints a dozen pages when only one is specified. Anyone know how to fix this?

[Raj_05]

Hi @Steve102832,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Experiencing an issue where a printer produces more pages than requested can be frustrating. There are several potential reasons for this problem, and here are some steps you can take to troubleshoot and resolve the issue with your HP OfficeJet 3830.

Check Print Settings:

• Make sure that the print settings in the software or application you're printing from are correct. Ensure that you have selected the correct number of copies.

Printer Driver Update:

• Ensure that you have the latest printer driver installed. Go to the HP website, locate the drivers section, and download and install the most recent driver for your printer model.

Reset Print Preferences:

• On your computer, go to "Devices and Printers" (or a similar option depending on your operating system).
• Right-click on your HP OfficeJet 3830 and select "Printing Preferences."
• Check for any settings related to the number of copies and make sure it is set to 1.

Check for Firmware Updates:

• Ensure that your printer has the latest firmware. Visit the HP support website, locate your printer model, and check for any available firmware updates.

Print Queue:

• Sometimes, print jobs can get stuck in the print queue, causing multiple copies to be printed. Open the print queue on your computer and cancel any pending print jobs.

Paper and Tray Settings:

• Ensure that the paper size and type settings on both the printer and the computer match. Also, check the paper tray for any jams or misalignments.

Factory Reset:

• As a last resort, you may consider performing a factory reset on your printer.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support