-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Printer problems

Create an account on the HP Community to personalize your profile and ask a question
02-01-2021 07:13 AM
Hi there,
I have a Mac operating system Mac OS Big Sur 11.01
Until now I have been able to use my HP Printer and another additional Cannon printer without a problem. They both show in the printer and scanner list, using AirPrint. (Deskjet 2600 series Airprint). Both don't function at present. The Cannon only prints website addresses that are part of a page also containing 'normal' black and white text. The ink levels in the Cannon are okay. The ink levels in the HP are low, but the indicator doesn't change if I insert new cartridges (HP cartridges).
There seems to be a fundamental problem between the computer and the printers? Has anyone a suggestion, please. I'm 78 and getting help from a technician in a local shop is difficult in times of Covid 19!! As far as I know, I have not changed anything in Mac OS, although the update to Big Sur 11.01 isn't very old. Could it have something to do with that?
02-02-2021 09:26 AM
I have since managed to get my Canon printer up and running. I found a new driver for Cannon. & Mac OS Big Sur had an update last night, -since I entered my question. I have also replaced the 'old' cartridges with new. I don't know which of these solved the problem, but it's working.
I couldn't find an update for the HP Printer and it's now in the garden shed feeling sorry for itself.
02-10-2021 08:46 AM
I reviewed your post and I understand that you are facing issues printing from your computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you download and install the printer driver for Mac OS 11 from the below link and check whether the issue is resolved.
https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee