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‎02-01-2021 07:13 AM

HP Recommended
Product: Deskjet 2622

Hi there,

I have a Mac operating system  Mac OS Big Sur 11.01

Until now I have been able to use my HP Printer and another additional Cannon printer without a problem. They both show in the printer and scanner list, using AirPrint. (Deskjet 2600 series Airprint). Both don't function at present. The Cannon only prints website addresses that are part of a page also containing 'normal' black and white text. The ink levels in the Cannon are okay. The ink levels in the HP are low, but the indicator doesn't change if I insert new cartridges (HP cartridges).

There seems to be a fundamental problem between the computer and the printers? Has anyone a suggestion, please. I'm 78 and getting help from a technician in a local shop is difficult in times of Covid 19!! As far as I know, I have not changed anything in Mac OS, although the update to Big Sur 11.01 isn't very old. Could it have something to do with that?

 

 

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2 REPLIES 2

‎02-02-2021 09:26 AM

HP Recommended

I have since managed to get my Canon printer up and running. I found a new driver for Cannon. & Mac OS Big Sur had an update last night, -since I entered my question. I have also replaced the 'old' cartridges with new. I don't know which of these solved the problem, but it's working.

I couldn't find an update for the HP Printer and it's now in the garden shed feeling sorry for itself.

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‎02-10-2021 08:46 AM

HP Recommended

@WK7

 

I reviewed your post and I understand that you are facing issues printing from your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you download and install the printer driver for Mac OS 11 from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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