Printer randomly prints "GET /DevMgmt/ProductStatusDyn.xml HTTP/1.1" and similar messages.

[FOFFENDURP]

My HP Deskjet 6940 began randomly printing the following messages: 

GET /DevMgmt/ProductStarusDyn.xml HTTP/1.1

GET /cdm/system/v1/status HTTP 1.1

This happens about 10 times per day. The system here is an HP Envy computer running Windows 11.

I have seen many online solutions and either tried them or saw that they did not apply to me. I did see other brands of printers (Brother was one) that were having the same problem and that  some messages were different than mine. For example:

GET /DEVMgmt/ProductConfigDyn.xml HTTP/1.1

GET /DevMgmt/ProductConfigCap.xml HTTP/1.1

These messages look like commands that are being executed while the printer echos them on paper. Maybe the printer is not the problem and is merely the "victim". The commands  appear to be saying "get" information from an ".xml" file then print it. I think "Devmgmt" refers to "Device Manager". There are periods when the printer's light blinks like it does when data is being sent to it.

There have been many, many "try this, try that" suggestions made here, but does anyone actually know from which software file these commands originate?

I remember having this problem once before and solving it, but I didn't write down what I did (big mistake). I think it only happened after going from Win 10 to 11 but I'm not sure. I might have cured it by reversing a Windows update.

I've seen recent message threads on this subject as well as some going back 15 years. Someone out there must know what's doing this.

[Sneha_01]

Hi @FOFFENDURP 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating issue with your HP Deskjet 6940 printing those unexpected messages. Here are some potential solutions and troubleshooting steps to help resolve this:

Disable Web Services:

• If your printer has web services enabled, try disabling them. This can often stop unwanted network traffic.
• Go to the printer's control panel, look for Web Services or Network Setup, and disable them.

Check for Network Issues:

• Make sure your printer is properly connected to your network. Sometimes, a poor connection can cause unexpected behavior. Try connecting it via USB temporarily to see if the problem persists.

Remove or Update Software:

• Identify any third-party applications that may be sending these commands to the printer (such as monitoring or management software). Uninstall or update these applications to see if that resolves the issue.

Reset Printer Network Settings:

• You can try resetting the printer's network settings to factory defaults. Refer to your printer's manual for instructions on how to do this.

Check for Driver Updates:

• Ensure you have the latest drivers installed for your printer. You can check the HP website for updates that may address this issue.

Run the HP Print and Scan Doctor:

• This tool can help diagnose and fix various printing issues. Download it from the HP support website and run it.

Inspect Windows Settings:

• Check if any Windows settings or updates might be causing the issue. Sometimes, reverting a recent update or adjusting printer settings in Devices and Printers can help.

Check Background Applications:

• Look for any background applications that may be interacting with the printer. This could include cloud printing services or other print management software.

Disable SNMP Status:

• In some cases, disabling SNMP (Simple Network Management Protocol) status monitoring can help:
  • Go to Devices and Printers.
  • Right-click your printer and select Printer Properties.
  • Under the Ports tab, select the port used by your printer and click Configure Port.
  • Uncheck SNMP Status Enabled and click OK.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[FOFFENDURP]

Thank you for your response and advice.

I will try the suggestions in your list that I have not already tried, or that don't pertain to my configuration.

When these random printouts occur, it all happens in slow motion. First, the printer will begin by starting to feed a page. Minutes later, the activity light will blink for a long time as it does when a document is being sent to it for printing. After many more minutes, it will print the 8 lines (always the same words), then the light stops flashing.

I was hoping that someone has actually narrowed down the cause and can say what process is causing this, since it actually prints out the commands that are being executed. I suppose anyone with that level of insight is probably not monitoring forums like this.

I was looking at the system logs in Computer Management to see if anything looks suspiciously like what is being printed. Obviously, it has something to do with Device Manager. The next time it happens, I'll look through those logs to see if anything coincides with these events.

My printer is connected via USB, I am running Windows 11 and if memory serves, this began after upgrading to Win 11.

[Sneha_01]

Hi @FOFFENDURP,

Thank you for your response. It sounds like your HP DeskJet printer is encountering a network communication issue, potentially related to its configuration or drivers after upgrading to Windows 11. The messages you're seeing are HTTP requests, which suggests that the printer may be trying to communicate with a service or a monitoring tool. Here are some steps to help troubleshoot and resolve the issue:

1. Check Printer Configuration:

• Ensure that your printer is not configured to connect to a network service that it can’t reach. Sometimes, printers try to access cloud services or device management features, which can lead to unexpected printouts.

2. Update Printer Drivers:

• Visit the HP support website and download the latest drivers specifically for your model and for Windows 11. An outdated or incompatible driver could cause communication issues.

3. Disable Network Features:

• If your printer has Wi-Fi or cloud printing features, consider disabling them temporarily to see if that stops the random printouts. This can usually be done from the printer's control panel.

4. Check for Scheduled Tasks:

• Open Task Scheduler and look for any tasks that may be related to the printer. Sometimes, monitoring or update tasks can trigger unwanted printouts.

5. Monitor System Logs:

• As you mentioned, check the Event Viewer (under Windows Logs > Application and System) for any entries that coincide with the time of the random printouts. Look for any errors or warnings related to the printer or USB devices.

6. Uninstall and Reinstall the Printer:

• Go to Settings > Devices > Printers & scanners, remove the printer, and then reinstall it using the latest drivers.

7. Disable Print Spooler (as a last resort):

• You can temporarily stop the Print Spooler service to prevent any printing tasks. Press Win + R, type services.msc, find Print Spooler, right-click, and select Stop. Just remember to restart it when you want to print again.

8. Factory Reset the Printer:

• If the issue persists, consider performing a factory reset on the printer. Refer to the printer’s manual for instructions.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[FOFFENDURP]

I now have more insight into this problem. Whenever the problem occurs, the printer first loads a sheet of paper, then the light blinks that indicates communication with the computer. The actual printing happens many minutes later. It's when the printer loads the sheet of paper that should be considered as the beginning on these events.

Several times, when this occurred, I' recorded the time then looked into COMPUTER MANAGEMENT > EVENT VIEWER . > WINOWS LOGS > APPLICATION and found that events at that time were initiated by a service called "Universal Print". The following is the description of the event:

"The description for Event ID 1 from source Universal Print cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Initialization Successful. Enabled=false, CloudPrintSolution=Unknown, DiscoveryEndpoint=, OAuthAuthority=, OAuthClientId=, DiscoveryResourceId=, PrintResourceId=
mcpmanagementservice.dll

The locale specific resource for the desired message is not present"

I hope I can disable this service or at least disconnect my printer from it. This approach looks promising.

[Sneha_01]

Hi @FOFFENDURP,

Thank you for your response. 

It sounds like you've been doing some thorough troubleshooting regarding the printer issue related to the "Universal Print" service. Here’s how you can proceed to address the issue and potentially disable Universal Print:

1. Disable Universal Print Service

If you want to disable the Universal Print service, follow these steps:

Open Services:

• Press Windows + R to open the Run dialog.
• Type services.msc and press Enter.

Locate Universal Print:

• In the Services window, scroll down to find Universal Print.
• Right-click on it and select Properties.

Stop the Service:

• In the Properties window, click on the Stop button to stop the service.
• You can also set the Startup type to Disabled to prevent it from starting up again.

Apply Changes:

• Click OK to apply the changes and exit.

2. Check Printer Connection

• Ensure that your printer is connected directly to your local network rather than being managed through Universal Print, especially if you’re using it primarily on a local machine.

3. Set the Printer as Default

• Make sure that your printer is set as the default printer:
  • Go to Settings > Devices > Printers & scanners.
  • Select your printer and click Manage.
  • Click on Set as default.

4. Reinstall Printer Drivers

• Sometimes a clean installation of the printer drivers can resolve persistent issues:
  • Go to the Device Manager.
  • Expand Printers, right-click your printer, and select Uninstall device.
  • After uninstalling, go to the HP support website to download and install the latest drivers for your printer model.

5. Check for Windows Updates

• Ensure your Windows operating system is up to date, as updates can sometimes resolve underlying issues.

6. Reset Printer Network Settings

• If your printer is still having connectivity issues, consider resetting the network settings on the printer. This can usually be done through the printer's settings menu.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[FOFFENDURP]

I have solved the mystery.
I had been getting these odd printuts years ago and eventually got them to stop. I didn't take notes then so I don't remember what I did but I think I just re-installed the printer. The problem came back recently, and this time, I wanted to track the cause rather than just going thru another shotgun approach of "try this, try that". I was asking to see if anyone actually knew the cause.
I eventually had the idea of checking the Wndows/Applications Log reports in Computer Management and got some hints from that but that ultimately did not locate the problem source. Finding an intermittant problem like this is difficult because of its random nature.
I wanted to see what the computer was running when the rogue printouts occured, so I found a software package called Process Monitor. It's free online. The filename is "Promon64.exe". When it runs, it spits out the thousands of commands that the computer executes in real time (w/time stamp). I set up a quick access Icon so I could immediately start running it the next time the PC started acting up.
What I saw was hundreds and hundreds of commands originating from a service called PrintScanDoctor. It was being run by the Windows Task Scheduler. I went to Task Scheduler and disabled PrintScanDoctor.
Problem sorved. No more crazy printing. 
Print Doctor is an HP package that was probably installed when I got the printer about 15 years ago.
This time, I'm making notes and making sure to share my discovery with other HP printer owners.

Ron